Frequently Asked Questions
Find answers to common questions about WillowRow
How Can We Help?
Here you can find helpful information about orders, delivery, returns and our collections.
Orders are usually prepared within 1-3 business days. After dispatch, delivery generally takes 2-5 business days.
Yes, we offer free delivery on all orders. No additional delivery charges will be added during checkout.
Where tracking information is available, delivery updates will be provided using the contact details supplied with your order.
Yes. Return requests can be made within 30 days of receiving your order. Items should be unused and returned in their original condition.
Once a returned item has been received and checked, approved refunds are processed within 5 business days. Funds usually appear within 3-7 business days after processing.
We recommend checking the product details and available sizing information before placing an order. If you need assistance, our team will be happy to help.
Our collections include different fabrics such as cotton, linen, jersey and lightweight woven materials depending on each product design.
You can contact our team by email at support@willowrow.shop or by phone at 020 7946 2835.