Delivery Policy

Delivery Information

At WillowRow, we aim to provide a simple and reliable delivery experience. Orders are carefully prepared and dispatched after purchase confirmation.

Free Delivery

We offer free delivery on all orders. No additional delivery charges will be added during checkout.

Order Processing Time

Orders are usually prepared within 1-3 business days after confirmation. Processing times may vary slightly during busy periods or seasonal collections.

Delivery Timeframes

After dispatch, orders are generally delivered within 2-5 business days.

Delivery times may vary depending on courier schedules, local conditions and other factors outside our direct control.

Order Tracking

Where tracking information is available, customers will receive delivery updates using the contact details provided during checkout.

Delivery Address

Please ensure your delivery details are accurate when placing an order. If you notice an incorrect address, contact our team as soon as possible.

We will do our best to assist with address updates before the order has been dispatched.

Delayed Deliveries

Although we work to provide reliable delivery services, occasional delays may occur due to courier operations, weather conditions or other circumstances.

If your order has not arrived within the expected timeframe, please contact our team and we will be happy to assist.

Contact Us

For questions about delivery or your order, please contact: