Refund Policy

About Our Refund Policy

We want every customer to have a positive shopping experience with WillowRow. If you need to return an item, our team is available to assist with the process.

Return Request Period

Customers may request a return within 30 days of receiving their order. Please contact our team before sending any items back so we can provide the correct guidance.

Return Conditions

To be accepted for return, items should be:

• Unused and in their original condition
• Returned with original packaging where applicable
• Free from damage, marks or signs of wear
• Returned with any included accessories or tags

Items That Cannot Be Returned

For hygiene and product condition reasons, certain items may not be eligible for return if they have been worn, washed, altered or are no longer in their original condition.

Damaged or Incorrect Items

If you receive an item that is damaged or different from your order, please contact us within 7 days of delivery.

Please include your order details and relevant information so our team can review the issue and provide assistance.

Refund Processing Time

Once a returned item has been received and checked, approved refunds will be processed within 5 business days.

After the refund has been processed, the time for the funds to appear may vary depending on your payment provider and account processing times. In most cases, refunds are completed within 3-7 business days after processing.

Return Shipping

Customers are responsible for return delivery costs unless the item received was incorrect or arrived damaged.

Exchanges

If you would like to exchange an item, please contact our team. We will assist where possible based on product availability.

Contact Us

If you have questions about returns or refunds, please contact our support team:

Email: support@willowrow.shop
Phone: 020 7946 2835