Terms & Conditions

About These Terms

These Terms & Conditions explain the rules and guidelines for using the WillowRow website, placing orders and purchasing products through our online store.

Using Our Website

By accessing and using our website, you agree to use the site responsibly and provide accurate information when placing an order or contacting our team.

We may update website content, product information or services from time to time to keep our customers informed and provide an improved shopping experience.

Products and Availability

We aim to provide accurate product descriptions, images and information for all items displayed on our website.

Product availability may change from time to time. If an item becomes unavailable after an order has been placed, our team will contact you with further information.

Prices and Orders

All prices displayed on our website are shown in pounds sterling.

When you place an order, you are submitting a request to purchase the selected products. Order confirmation will be provided once your order details have been reviewed and accepted.

Delivery

We prepare and dispatch orders according to the delivery information provided in our Delivery Policy. Customers are responsible for ensuring that delivery details entered during checkout are accurate.

Returns and Refunds

Returns and refunds are handled according to our Refund Policy. Customers should review the return conditions and contact our team if assistance is required.

Website Content

All website content, including text, images and design elements, is provided for general shopping and informational purposes.

We aim to ensure information on our website remains accurate and up to date.

Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information and using products according to their intended purpose.

Limitation of Liability

We are not responsible for delays or circumstances outside our reasonable control, including external delivery delays or service interruptions.

Nothing in these Terms affects any rights customers may have under applicable consumer protection laws.

Changes To These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, products or legal requirements.

Updated versions will be published on this page.

Governing Law

These Terms & Conditions are governed by the laws applicable in England and Wales.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: