Privacy Policy

About This Policy

WillowRow is committed to respecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect information when you browse our website, purchase our products or contact our team.

WillowRow is operated by VITAL HORIZON LIMITED. Company Number: 16558716. Registered office: 95 Mortimer Street, London, England, W1W 7GB.

Information We Collect

When you place an order, contact us or use our website, we may collect information such as your name, contact details, delivery information and details relating to your enquiry or purchase.

We may also collect basic website usage information to help us improve website performance and customer experience.

How We Use Your Information

Information collected through our website may be used to:

• Process and fulfil customer orders
• Provide customer support and respond to enquiries
• Send important updates relating to your order
• Improve our website, products and services

Order Information and Customer Support

Customer information connected with orders is used only for providing our products and services, including order processing, delivery arrangements and customer communication.

We aim to respond to customer enquiries within 2 business days.

Data Retention

We keep personal information only for as long as necessary to provide our services, meet business requirements and maintain appropriate records.

Order-related information may be retained for up to 6 years where required for accounting, business administration and record-keeping purposes.

Sharing Information

We may share relevant information with trusted service providers who assist with website operation, order fulfilment, delivery services or technical support.

These providers only receive information required to perform their specific services.

Cookies

Our website uses cookies and similar technologies to provide essential website functions, remember preferences and understand general website usage.

You can manage cookie settings through your browser preferences at any time.

Keeping Your Information Secure

We take reasonable steps to protect personal information and maintain appropriate security measures for information collected through our website.

Your Privacy Choices

You may contact us if you would like to request access to personal information we hold about you, ask for corrections or raise questions about how your information is handled.

We aim to respond to privacy-related requests within 30 days of receiving a complete request.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. Any updates will be published on this page.

Contact Information

If you have any questions about this Privacy Policy, please contact us: